Terms and Conditions

Making a Purchase

We accept all major credit and debit cards. You may send your credit card information via phone, fax, mail or over the Internet if you prefer. We only accept payment in British Pounds Sterling.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. For web orders we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. If your order is made using the telephone then we will confirm acceptance of the order during that call and these terms and conditions apply to such an order. Our acceptance of your order brings into existence a legally binding contract between us. For telephone orders acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these terms and conditions.

The prices payable for goods that you order are as set out in our website or as quoted by our customer services representative on the telephone.

1. You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

2. To cancel your contract you must notify us by e-mail unless as stated otherwise at info@shield-window-film.co.uk. We request that goods are returned in an unused condition, in their original packaging and complete documentation.

3. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

4. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

We reserve the right to cancel the contract between us if:
1. we have insufficient stock to deliver the goods you have ordered;
2. we do not deliver to your area; or
3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4 if you are unable to make payment with your credit card or your card issuer does not authorize payment.
5 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 1, 23 Bishops Bridge Rd, London, W2 6BA or by e-mail to info@shield-window-film.co.uk

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

If you have any complaints regarding the website or any goods which you have purchased, please e-mail us in the first instance at info@shield-window-film.co.uk where your complaint will be dealt with fairly and efficiently.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

We only deliver to addresses within the UK
Standard Delivery items will be received within 2-3 working days.
Our NEXT DAY GUARANTEED service DOES NOT include deliveries at weekends or bank holidays.
The order cut off time for NEXT DAY GUARANTEED services is 2.30pm
We use ‘City Link’ couriers for our ‘Next Day Guaranteed’ service.

We use Royal Mail or City Link for our Standard Delivery.

Standard Delivery items will be received within 2-3 working days.
Our NEXT DAY GUARANTEED service DOES NOT include deliveries at weekends or bank holidays.
The order cut off time for NEXT DAY GUARANTEED service is 2.30pm
We use ‘City Link’ couriers for our ‘Next Day Guaranteed’ service.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or phone us on 020 7402 3646 of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:
1. to make good any shortage or non-delivery;
2. to replace or repair any goods that are damaged or defective; or
3. to refund to you the amount paid by you for the goods in question in whatever way we choose.

Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

All orders made from the UK will be subject to 17.5% VAT.

When the order is placed at our website, credit card numbers are encrypted.. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

All of our products carry a 12 month warranty against cracking, discolouration and delaminating. Please note that the vast majority of problems found with Window Films are due to installation error and not product failure. We recommend that customers follow our installation instructions accurately to promote a trouble free product life. This does not affect your statutory rights.

You agree that it is your responsibility to determine if your glass is suitable to have window film fitted to it .Shield Window Film Ltd cannot be held responsible for any glass breakage or cracking that may result in the fitting of window films to your glass.

We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

When purchasing window film from Shield Window Film Ltd the buyer agrees that the product installation quality is determined by their own, or their appointed installer’s ability and Shield Window Film Ltd can not be held responsible for defects or breakages resulting from poor installation. These include, but are not limited to, bubbling, visual impairment, scratches, glass breakage or cracking, damage to surrounding fixtures and fittings, paintwork, personal injury and financial loss.

Shield Window Film Ltd will not be held responsible for any glass cracking or seal failure that may occur after the installation of window film. This can very occasionally happen if you have chosen the incorrect film for your type of glass or the glass was damaged prior to installing the film. It is the buyers responsibility to determine that the film they have chosen is the correct type for their glazing. Please phone 020 7402 3646 for any further information on film compatibility.

Shield Window Film Ltd does not guarantee that the use of safety/security products will prevent injury or criminal access. The films when applied professionally do comply with the Health & Safety Regulation 14 and Building Regulations Document N however self application does not qualify the glass to these regulations. The film is tested to BS6206/EN12600 which categorises the performance of the film and from these tests it can be concluded that safety /security film does increase protection against injury but does not necessarily eliminate injury. Similarly the performance of safety/security films can increase the time and effort required to break through glass but does not prevent access by determined attackers.

If you need to reach us, please email us on info@shield-window-film.co.uk, alternatively, you can call on 020 7402 3646 or fax us on 020 7262 0122 or write to us at Unit 1, 23 Bishops Bridge Rd, London, W2 6BA

Shield Window Film Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

All of our products come with a 7 day no quibble guarantee. Just send the item back to us in its original condition within 7 days of delivery and we will gladly refund your money. We do not require a return authorisation. We DO NOT charge any restocking fees. We recommend you use an insured carrier such as ROYAL MAIL RECORDED DELIVERY.

Please EMAIL US before returning any item on info@shield-window-film.co.uk

If your order is damaged in anyway once you receive it i.e. creases in the film, please email or phone us straight away and DO NOT attempt to fit the film, we will replace the damaged goods straight away. ( We are unable to replace damaged goods if you have tried to fit them)

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm